Terms of use and privacy policy

Basic information on using our website

  • You do not need to register if you only want to become familiar with jmd4you and our website.
  • Registration is necessary if you want to actively use what we have to offer and want to use our chat or individual consultation.
  • You must enter a user name (nickname freely chosen by you) and a password to register.
  • The password should be a combination of numbers and letters (upper and lower case). Please note: If you are registered on other websites, you should use different login data for jmd4you for security reasons!
  • In addition to a password, we require your age and gender as well as information on whether you are a citizen of an EU member state. (This query is based on support specifications)
  • You can choose whether you enter your email address. The system can then inform you via email if you have a reply from your JMD adviser. Furthermore, the system can inform you if your JMD adviser is ill. A further advantage is that the system can send you a new password if you forget your password. Without your email address, we will not be able to send you a new password and you will have to re-register. (Your previous questions and answers will, therefore, no longer be accessible.)
  • After completing the online advice at the latest, we would like to ask you about your experience and satisfaction with the service. If you do not want to receive any emails from us about this, you must change the settings in your profile.
  • All other requested information is also voluntary.

All information entered in your profile is subject to data protection. Under no circumstance do we pass your data on to third parties. During the individual consultation, the date and time of the answers are saved in a log file. The topic and group chat conversations are stored in a chat log. This data is used solely for statistical purposes. Data is not disclosed to third parties. The IP (internet protocol) and login date are stored in a log file every time you access (login) jmd4you.deand for the duration of a consultation process. This serves exclusively for cases of extreme threats of violence (c.f. Section 138 German Criminal Code - StGB), which obliges us to forward the IP address to the responsible authorities in these cases.

Scope of data protection

This privacy policy explains the type, extent and purpose of the collection and use of personal data within our online service and the websites, functions and content connected with it to the users of this online service. Regarding the terminology used, such as “processing” or “data controller”, we refer to the definitions in Art. 4 of the General Data Protection Regulation (GDPR).

Office in charge of data processing:

Bundesarbeitsgemeinschaft Evangelische Jugendsozialarbeit (Federal Association of Evangelical Youth Social Work - BAG EJSA)
Büro Servicebüro Jugendmigrationsdienste (Service Office for Youth Migration Services)
Adenauerallee 12-14
53113 Bonn (Germany)
Telephone: +49 228 / 95968-0
Email: info(at)jmd4you.de

Our data protection officer:

Bundesarbeitsgemeinschaft Evangelische Jugendsozialarbeit (Federal Association of Evangelical Youth Social Work - BAG EJSA)
Kellermann-Ittershagen, Yvonne
Wagenburgstraße 26–28
70184 Stuttgart
Telephone: +49 711 / 164 89-11
Email: kellermann(at)bagejsa.de

Legal entity:

Bundesarbeitsgemeinschaft Evangelische Jugendsozialarbeit e.V. (Federal Association of Evangelical Youth Social Work - BAG EJSA)
Wagenburgstr. 26-28
70184 Stuttgart
t. 0711 / 16489-0
f. 0711 / 95968-21

The BAG EJSA is represented by a board of directors. It consists of the following members: Doris Beneke (board spokesperson, Diakonie Deutschland (Social Welfare Work Germany) - Evangelical Federal Association), Christiane Giersen (Arbeitsgemeinschaft der Diakonie in der Pfalz  / Social Welfare Work Association in the Palatinate) and Petra Densborn (Christliches Jugenddorfwerk Deutschlands / Christian Association of Youth Villages in Germany)

Register court: District Court of Stuttgart
Association register number: VR 1392
Tax number: 99015/21263

The data controller is the natural or legal person who alone or, together with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

It is funded by the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth (BMFSFJ) and this project is co-funded by the Asylum, Migration and Integration Fund.

Collection of personal

We, Servicebüro Jugendmigrationsdienste (Service Office for Youth Migration Services), take the protection of your personal data very seriously. We treat your personal data confidentially and according to data protection legislation as well as according to this privacy policy.

Personal data is information about personal and material circumstances of a specific or specifiable natural person. This includes information such as your name, address, postal address, telephone number. This does not include information that is not associated with your identity (such as the number of website users). You can generally use our online service without disclosing your identity.

We will ask for your name and other personal information when you make a contract request. It is up to you whether you provide this information. We save your information on protected servers in Germany. Access is available only to a few individuals tasked with the technical, commercial or editorial maintenance of the servers.

In connection with your access, data will be stored on our servers for security purposes for a short period of time, which could possibly allow identification (e.g. IP address, date, time and pages viewed). The IP address is then anonymised. It is not used to identify a website visitor and no direct personal or pseudonymised user profiles are created. We reserve the right to statistically analyse anonymised data sets. However, we reserve the right to check the log data retrospectively if, due to concrete evidence, there is a legitimate suspicion of illegal use.


When contacting us via contact form or email, we store your data exclusively for the purpose of processing your enquiry and in case of further follow-up questions.

Transfer of personal data to third parties

We do not pass your personal data on to third parties without your express consent. 

Information, blocking, deletion

Within the scope of the applicable legal provisions, you have the right at any time to obtain information free of charge concerning the personal data we have stored about you. You also have the right to know the origin of the data, who is receiving it and for what purpose the data is being processed. If necessary, you also have the right to have this data corrected, blocked or deleted. Should you have further questions on the subject of personal data, you can contact us at any time at the address provided in the legal notice.

SSL/TLS encryption

This site uses SSL/TLS encryption for security reasons and to protect the transmission of confidential content, e.g. user name and password when logging in to the protected area of the web portal. You can check you have an encrypted connection when you see that the browser address field has changed from “http://” to “https://” and when you see the lock symbol in the browser address bar.

If SSL/TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Use of cookies

We use “cookies” in order to make our website more attractive to visitors and to facilitate the use of certain functions. Cookies are small text files that are stored on your device. Cookies do not contain personal data and some that we use are deleted at the end of your browser session, i.e. when you close your browser (these are known as session cookies). Other cookies remain on your computer and enable us to recognize your browser on your next visit (persistent cookies).

Most browsers are configured to automatically accept cookies. However, you can deactivate the setting of cookies, or set your browser to notify you about the setting of cookies. If you reject the use of cookies, our website may have limited functionality.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as logging in to the protected area of the web portal) are set on the basis of Art. 6 Para. 1 Lit. f GDPR. The storage of cookies serves for technically error-free and optimised provision of the services provided by us. If other cookies (such as those used to analyse your navigation behaviour) are also stored, they will - if they are used - be treated separately in this privacy policy.

Server log files

The provider of the pages automatically collects and stores information in what are known as server log files, which your browser automatically sends to us. This data includes:

  • browser type and browser version
  • your operating system
  • referrer URL
  • host name of the accessing computer
  • time of the server request
  • IP address

This data will not be combined with data from other sources.

The basis for data processing is Art. 6 Para. 1 Lit. b GDPR, which permits the processing of data for the performance of a contract or for pre-contractual measures.

Integration of third-party services and content

We include third party content such as YouTube videos, Google Maps, RSS feeds or graphics from other websites within this online service. Therefore, the providers of this content (hereinafter referred to as “third-party providers”) store the IP address of the users. This is because the content cannot be sent to the browser of the individual user without the IP address. The IP address is therefore necessary in order to display this content. We strive only to use content from providers who use the IP address to deliver content, and for nothing else. However, we have no influence over the third party provider if they store the IP address for statistical purposes, for example. If we become aware of this, we shall notify the user.

Privacy policy for the use of third-party services

Web analysis using Google Analytics

This website uses Google Analytics, a web analysis service from Google Inc. Google Analytics uses “cookies”, text files which are stored on your computer and permit the analysis of your use of the website. The information generated by the cookie about your use of the website is usually transmitted to and stored by Google on servers in the United States. We have activated the IP anonymisation feature on this website. Thus your IP address will be truncated by Google within the member states of the European Union or in other parties to the Agreement about the European Economic Area. Only in exceptional cases will the entire IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on the website activity and to provide other services related to the website activity and internet usage to the website operator. The IP address that your browser transmits within the scope of Google Analytics will not be associated with any other data held by Google.

You can prevent the use of cookies by selecting the corresponding settings on your browser; however, we would like to point out that if you do this, you may not be able to utilise all functions provided on this website. In addition, you can prevent Google from collecting the data on your use of the website (including your IP address) generated by the cookie, and also prevent the processing of this data by Google by downloading and installing the browser plug-in available via the following link: https://tools.google.com/dlpage/gaoptout.

You can deactivate use of cookies by Google by bringing up the page “Google ad preferences”: http://www.google.com/privacy_ads.html. Alternatively, users can deactivate the use of cookies by third parties by calling up the deactivation page which has been made available by the Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp.

You can prevent Google Analytics from collecting your information by setting an opt-out cookie, which will prevent the collection of your data on future visits to this website. You can deactivate this function via Google Analytics.

For more information on how to handle user data on Google Analytics, please refer to the Google Privacy Policy.

We have entered into an agreement on contract data processing with Google. When using Google Analytics, we fully implement the requirements of the German data protection authorities.

Web analytics with Matomo (Piwik)

On our website, we use the open source software tool Matomo (https://matomo.org/) from the company InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, (“Matomo”). Data is collected and saved on the basis of our legitimate interest in the statistical analysis of user behaviour for optimisation and marketing purposes in accordance with Art. 6 Para. 1 Lit. F GDPR. Pseudonymised user profiles can be created and analysed for the same purpose using this data. Cookies can be used for this purpose. Cookies are small text files which are saved locally in the web browser cache of the person visiting the website. Among other things, cookies make it possible for the website to recognise web browsers that return to the site. The data collected with Matomo technology (including your pseudonymised IP address) is processed on our server. If individual pages of our website are accessed, the following data is stored:

  1. Two bytes of the IP address of the requesting system of the user
  2. The website visited,
  3. The website from which the user came to the website visited (“referrer”)
  4. The subpages that are called up from the web page visited
  5. The length of stay on the website
  6. The frequency of requests to the website

The software runs exclusively on the servers of our website. A storage of the personal data of the users takes place only there. Your data will not be disclosed to third parties.